General and Warranty Conditions Belat bvba

Belat bv is only bound by its own order confirmation and the conditions stipulated therein, expressly excluding the contractual terms of the client.

Every stated delivery time for goods is purely informative and is not binding. Delivery takes place from the Belat bv premises in Bree. From the moment the goods are handed over, the full risk of these goods transfers to the client, and the client can no longer hold Belat bv accountable regarding the goods in case of loss, damage, theft, or depreciation. The transport of goods (or that by a third party designated by the client) is at the client's risk and cost. In case of force majeure, the delivery and other obligations of Belat bv are suspended, and it is only obligated to resume its commitments as soon as this is reasonably possible.

All invoices are payable in cash. The client is not entitled to invoke any retention, reduction, or compensation. As long as the goods and/or services provided are not paid, they remain the exclusive property of Belat bv. Any invoice unpaid at the due date will automatically, from the due date, and without any need for a default notice, be increased by a conventional interest of 1.5% per month on the amount due. Additionally, any late payment will also automatically and without default notice give rise to a conventional compensation fee amounting to 10% of the outstanding invoice amount. If Belat bv outsources the collection of its unpaid invoices due to the client's failure to meet its payment obligations in time, an additional collection cost of €250.00 will be charged.

A complaint regarding an invoice must be communicated in writing by the client to Belat bv within 8 days after the invoice date. Complaints received later are inadmissible. Visible defects for which no comments were made by the client at the time of delivery are not admissible. Any complaint regarding hidden defects must be reported in writing to Belat bv immediately after their discovery and no later than 6 months after delivery. Any complaints thereafter are inadmissible. No complaint entitles the client to withhold payment obligations. The client has no right to a refund, only an exchange of goods is possible. The costs associated with the exchange are for the client. A request for exchange must be communicated in writing by the client to Belat bv within 8 days after the invoice date. Later requests are inadmissible. The client may cancel their order free of charge until a payment has been made.

Without prejudice to its right to compensation, Belat bv is entitled in case of non-payment at the due date or non-compliance with any other contractual obligation by the client, at its discretion, either to suspend the execution of the contract or to dissolve the contract by law by the mere dispatch of a registered letter. In case of dissolution, the client undertakes to return the goods delivered by Belat bv, which have not yet been paid by the client, within 24 hours for return to Belat bv. In case of non-return within this period, Belat bv may, wherever it may be, retake the goods without any judicial formality or intervention.

Any dispute regarding this invoice is governed by Belgian law. Only the courts of the judicial district of Hasselt (Belgium) have exclusive jurisdiction, provided that Belat bv is entitled to bring a dispute before the court of the seat/place of residence of the client.

Belat bv grants buyers of this floor a 5-year warranty against product defects. The warranty period starts on the date you purchased the floor.

The wooden floor is a natural product, which includes the following. There may be color differences between, for example, the samples in the store and the delivered floor. Stains may also occur during oiling as each piece of wood may absorb the oil differently. Natural discoloration of the floor can occur due to sunlight or other light sources. Since wood reacts to moisture, the floor should be installed in a dry environment. The ends of the floor parts are square (with a maximum tolerance of 1% of the width of the floor part). The length of the floor parts may deviate by 2mm from the stated value. The tolerance in the width is +-1.5% and in thickness +-1 mm. Twisting and curving with a tolerance of +-1% of the length are allowed. Bulging and hollows with a tolerance of +-1.5% of the width are allowed. Healthy knots, end splits, cracking, and color variations in the floor parts are permissible. Filled floors are 80% filled.

The wooden floor must be regularly cleaned and maintained according to the instructions on our website. The client must maintain the relative humidity at all times between 45% and 60%. Belat bv cannot be held liable for damage caused by too high or low relative humidity.

Commercial warranty: To maintain the commercial warranty, you must observe the following conditions. The warranty is only applicable if the purchased floor is processed strictly in accordance with the laying instructions, and is cleaned and maintained. The floor parts must be checked for defects before and during laying. A floor laid despite visible defects is excluded from the warranty. An order where products are outside the tolerances can only be exchanged as a complete order provided this is reported in writing to Belat bv within 30 days of the invoice date. The delivered product is 100% termite and woodworm free. Belat bv is therefore not liable for related damage. The warranty does not apply in case of improper use, accident, improper handling, incorrect installation, incorrect cleaning, or lack of normal maintenance, wear from normal use, damage and scratching caused by negligence, water or sand, laying of floor in a moist room, or any careless use of the product.

If you should have to invoke this warranty, these are the rules for your valid claim on the warranty. A claim under the warranty must be reported to the point of sale within 30 days after detection. You must present the original invoice or sales slip. The right to warranty expires if the manufacturer, or a third party appointed by us, is not given the opportunity to inspect the floor on site and possibly investigate it. In the event of a valid warranty claim, Belat bv will replace the damaged elements. If the respective floor is no longer available, you can choose a replacement of equivalent quality from our current range. Since the floor loses 10% of its value annually through normal use, you may have to pay a certain amount. Belat bv is not liable for further damages and costs, including indirect costs such as installation costs and transport costs of the damaged floor parts. The garantie is non-transferable and only applies to the original purchaser. If the purchaser of the product is a consumer, these warranty terms do not affect the consumer's legal rights.

Legal warranty: Pursuant to the law of September 21, 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty takes effect from the date of purchase by (if applicable delivery to) the first owner. Any commercial warranty leaves these rights unaffected.

To invoke the warranty, the Client must be able to present the proof of purchase. Clients are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Client's home, the Client must contact Belat bv in advance.

Upon detection of a defect, the Client must inform Belat bv as soon as possible. In any case, any defect must be reported within a period of 2 months after its detection by the Client. Thereafter, all rights to repair or replacement expire.

The (commercial and/or legal) warranty never applies to defects that occur as a result of accidents, own transport, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the usage instructions or manual, adjustments or changes to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

It is also not applicable to articles with a shorter lifespan, or wear articles.

Defects that manifest after a period of 2 months following the date of purchase, if applicable delivery, are assumed not to be hidden defects, unless proven otherwise by the Client.

Right of withdrawal

For purchases via our webshop, the right to withdraw from the contract within a period of 14 days without giving any reason.
The withdrawal period is 14 days after the day on which you or a third party indicated by you, who is not the carrier, acquires physical possession of the last good. To exercise the right of withdrawal, you must notify us via an unequivocal statement (e.g., in writing by post, fax, or email) of your decision to withdraw from the contract. You may use the attached model withdrawal form, but it is not obligatory. (model form)

To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made to the consumer’s specifications or are clearly personalized.